Terms & Conditions

1. Agreement

By using this website or engaging Hanora Studio for web development services, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use this website or services.

2. Services

Hanora Studio provides the following web development services:

• Static website design and development
• Business website development
• Portfolio website creation
• Startup landing pages
• Custom web application development

3. Payment Terms

• Advance Payment: 50% advance is required before project commencement
• Final Payment: Remaining 50% is due before final delivery
• Payment Methods: UPI (GPay, PhonePe, Paytm), bank transfer, or cash
• Currency: Indian Rupees (₹) unless otherwise agreed

4. Project Delivery

• Starter Package: 3–5 business days
• Business Package: 5–7 business days
• Professional Package: 10–15 business days
• Timeline begins after advance payment and all required content/assets are received

5. Revisions

• Starter Package: 1 revision included
• Business Package: 3 revisions included
• Professional Package: Unlimited revisions during development
• Additional revisions after delivery are chargeable at ₹500–₹2,000 per revision depending on scope

6. Support & Maintenance

• Starter Package: 7 days post-delivery support. All changes after 7 days are chargeable
• Business Package: 1 year of basic updates (content, numbers, addresses, social links)
• Professional Package: 2 years of free maintenance including content and basic animation changes

7. Free Hosting — Terms & Conditions

All packages include free hosting setup via platforms such as Netlify, Vercel, or GitHub Pages. This hosting is subject to the following conditions:

7.1 What's Included

• Deployment on a free-tier hosting platform (Netlify / Vercel / GitHub Pages)
• SSL certificate (HTTPS) — provided free by the hosting platform
• Automatic deployments from GitHub repository
• Global CDN for fast page loads

7.2 Usage Limits (Free Tier)

Free hosting plans have generous limits suitable for most small business websites. Below is a real-world example:

7.3 Important Notes

• If website traffic exceeds the free-tier limits, the client will need to upgrade to a paid hosting plan at their own cost
• Hanora Studio is not responsible for any downtime, data loss, or service changes caused by the third-party hosting provider
• Custom domain setup (e.g., .in, .com) is separate from hosting — domain registration fees apply as per the selected package
• The free hosting is valid as long as the hosting provider continues to offer a free tier. If the provider discontinues their free plan, migration assistance will be provided at no extra charge

8. Free Database — Terms & Conditions

The Professional package includes database integration via platforms such as Supabase (PostgreSQL). This database is provided on the platform's free tier and is subject to the following conditions:

8.1 Free Tier Limits

8.2 Important Notes

• Beyond the free-tier limits, extra charges apply as per the respective platform's pricing. The client is responsible for any additional costs incurred due to exceeding the thresholds listed above
• This applies to both hosting and database services — usage beyond the free tier on the respective platforms (Netlify, Vercel, Supabase, etc.) will be billed directly by the platform to the client
• Hanora Studio is not responsible for any downtime, data loss, or service changes caused by the third-party database provider
• The free database tier is valid as long as the provider continues to offer it. If the provider discontinues their free plan, migration assistance will be provided at no extra charge
• Database backups are the client's responsibility unless included in a maintenance agreement

9. Developer Credit

The Starter and Business Packages require a "Designed & Developed by Hanora Studio" credit link in the footer. Removing or hiding this credit without upgrading to the Professional package or paying a separate white-label fee (₹2,000) is a breach of contract. The Professional package does not require this credit.

10. Scope of Work & Change Requests

• The scope of work is limited to what is explicitly agreed upon in the project discussion before advance payment
• Any changes to the agreed scope (additional pages, new features, design overhauls) will be treated as a Change Request and may incur additional charges
• Change Requests must be communicated via WhatsApp or email. Verbal or phone-only requests will not be accepted
• Hanora Studio reserves the right to adjust delivery timelines based on the volume and complexity of Change Requests
• Significant scope changes may require a revised quotation and additional advance payment before work resumes

11. Content, Images & Assets

• The client must provide all required text content, images, logos, and branding assets before or during the project
• If the client fails to provide content within 15 days of the project start date, Hanora Studio may use placeholder/stock content and deliver the project as-is
• The client is solely responsible for ensuring that all provided content (text, images, videos) is legally owned or properly licensed
• Hanora Studio is not liable for any copyright infringement, trademark violation, or legal claims arising from client-provided content
• Free stock images may be used from platforms like Unsplash, Pexels, or Pixabay. These are subject to their respective licenses
• If client requires premium stock images, the purchase cost will be borne by the client

12. Third-Party Services & Integrations

• Hanora Studio may integrate third-party services such as Google Maps, WhatsApp API, Supabase, Netlify, Vercel, Google Analytics, and other tools as part of the project
• These third-party services are governed by their own terms, pricing, and availability. Hanora Studio has no control over their uptime, pricing changes, or policy modifications
• If a third-party service introduces paid features, reduces free-tier limits, or discontinues service, the client is responsible for any resulting costs
• Hanora Studio will provide best-effort migration assistance if a third-party service becomes unavailable, but this does not include costs of alternative services
• API keys, access tokens, and service credentials created for the project belong to the client's accounts

13. Domain Registration

• Business and Professional packages include 1 year of .in domain registration. Other domain extensions (.com, .co.in, .org, etc.) may have different pricing
• The domain will be registered under the client's name and contact details. The client is the legal owner of the domain
• After the first year, the client is responsible for domain renewal. Typical .in domain renewal costs ₹500–₹900/year
• If the client fails to renew the domain, Hanora Studio is not responsible for domain expiry, loss, or re-registration by third parties
• Domain transfer to a different registrar can be done by the client at any time after 60 days of registration (ICANN policy)

14. Intellectual Property & Ownership

• Upon full and final payment, the client receives full ownership of the custom website design, code, and content created specifically for the project
• Until full payment is received, all work remains the property of Hanora Studio
• Open-source libraries, frameworks, and third-party assets (e.g., Three.js, GSAP, AOS, Google Fonts) remain under their respective licenses. The client does not own these
• Hanora Studio retains the right to showcase the project in their portfolio, social media, and marketing unless the client requests exclusion in writing before project start
• Hanora Studio retains the right to reuse general-purpose code patterns, techniques, and components across other projects

15. Client Responsibilities

• Provide all required content (text, images, logos) in a timely manner
• Respond to queries and review requests within 48 hours to avoid project delays
• Ensure all provided content is legally owned or licensed
• Provide hosting/domain access as required for deployment
• Test and provide feedback on deliverables within the agreed revision window
• Maintain confidentiality of any shared credentials (admin panel, hosting logins, database access)
• Keep backups of important business data and content

16. Project Timeline & Delays

• Delivery timelines are estimates and may vary based on project complexity and client responsiveness
• Delays caused by the client (late content, unresponsiveness, scope changes) will extend the delivery timeline proportionally
• If the client is unresponsive for more than 30 days, the project will be considered abandoned. Any advance payment will be forfeited
• Hanora Studio will communicate any anticipated delays proactively and provide revised timelines
• Rush delivery (shorter than standard timelines) may be available at an additional 25–50% surcharge

17. Confidentiality

• Both parties agree to keep all project-related information, business strategies, pricing discussions, and technical details confidential
• Hanora Studio will not share the client's personal or business data with any third party without explicit consent, except as required by law
• The client agrees not to share Hanora Studio's internal tools, proprietary code, or development processes with competitors
• This confidentiality obligation survives the termination of the project

18. Data Protection & Privacy

• Any personal data collected through the website (contact forms, lead forms) will be stored securely in the database
• The client is the data controller for all data collected through their website. Hanora Studio acts only as a data processor during development
• The client is responsible for adding appropriate privacy policies, cookie notices, and consent mechanisms as required by applicable laws (IT Act 2000, GDPR if serving EU users)
• Hanora Studio does not sell, rent, or share user data collected through client websites
• For more details, see our Privacy Policy

19. Warranties & Disclaimers

• Hanora Studio warrants that the delivered website will function as demonstrated and agreed upon at the time of delivery
• We do not guarantee specific business outcomes such as increased sales, traffic, leads, or search engine rankings
• SEO services included in packages are technical (meta tags, schema markup, sitemap, speed optimization). We do not guarantee Google rankings or organic traffic growth
• Websites are tested on latest versions of Chrome, Firefox, Safari, and Edge. Compatibility with older browsers (IE11, legacy mobile browsers) is not guaranteed
• Performance may vary based on the client's hosting, network conditions, and third-party service availability
• Hanora Studio is not responsible for any security breaches resulting from weak passwords, shared credentials, or client-side negligence

20. Refund & Cancellation Policy

• Before work begins: Full advance is refundable if the client cancels before any design or development work has started
• After work begins: The advance payment is non-refundable once design mockups or development has commenced
• Partial completion: If the client cancels mid-project, they will receive all completed work up to that point. No further refund is applicable
• Dissatisfaction: If the client is not satisfied with the delivered work, up to the included number of revisions will be provided. Beyond that, additional charges apply
• Disputes must be raised within 7 days of delivery. After 7 days, the project is considered accepted
• Domain registration fees and third-party service charges are non-refundable under any circumstances

21. Indemnification

The client agrees to indemnify and hold Hanora Studio harmless from any claims, damages, losses, or legal fees arising from:

• Content provided by the client that infringes on third-party copyrights, trademarks, or intellectual property
• The client's use of the delivered website in violation of any applicable law
• Claims from the client's end users related to data collected through the website
• The client's failure to comply with applicable data protection laws

22. Limitation of Liability

• Hanora Studio's total liability for any claim arising from the services shall not exceed the total amount paid by the client for that specific project
• Hanora Studio is not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, profits, data, or business opportunities
• Hanora Studio is not responsible for any loss, damage, or downtime caused by third-party hosting, domain, or database providers

23. Force Majeure

Neither party shall be liable for delays or failure to perform due to circumstances beyond reasonable control, including but not limited to:

• Natural disasters (floods, earthquakes, pandemics)
• Government actions or regulations
• Internet outages or infrastructure failures
• Third-party service outages (hosting, DNS, database providers)
• Civil unrest, strikes, or lockdowns

In such events, the affected party shall notify the other party promptly, and deadlines will be extended by the duration of the force majeure event.

24. Non-Solicitation

During the project and for 6 months after completion, the client agrees not to directly hire, solicit, or contract any sub-contractors, freelancers, or collaborators introduced through Hanora Studio for similar services without prior written consent.

25. Communication & Availability

• All project communication should be via WhatsApp or email. Phone calls are supplementary but not the primary mode of communication
• Hanora Studio operates Monday–Saturday, 10:00 AM – 8:00 PM IST. Messages received outside working hours will be addressed on the next working day
• Emergency support (website down, critical bugs) will be addressed within 4–12 hours during working hours
• The client will be assigned a single point of contact for all project-related communication

26. Post-Delivery Modifications

• After the support period ends, any content updates, design changes, or feature additions will be chargeable
• Minor content updates (text changes, image swaps): ₹200–₹500 per change
• Design modifications (layout changes, new sections): ₹500–₹2,000 per modification
• Feature additions (new pages, forms, integrations): Quoted based on scope
• Annual maintenance contracts are available at discounted rates. Contact for details

27. Website Security

• Hanora Studio follows security best practices during development including HTTPS enforcement, input sanitization, and secure authentication
• The client is responsible for keeping login credentials secure and not sharing them with unauthorized persons
• Hanora Studio is not responsible for hacking, malware, or security breaches that occur after delivery due to the client's actions or negligence
• For websites with admin panels or databases, the client should regularly update passwords and review access logs

28. Modification of Terms

• Hanora Studio reserves the right to modify these Terms & Conditions at any time
• Updated terms will be posted on this page with a revised "Last updated" date
• Changes will not apply retroactively to ongoing projects. They will apply to new projects initiated after the update
• Continued use of services after changes constitutes acceptance of the updated terms

29. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.

30. Governing Law & Dispute Resolution

• These terms are governed by the laws of India, specifically the Indian Contract Act 1872 and the Information Technology Act 2000
• Both parties agree to first attempt to resolve disputes through good-faith negotiation for a period of 30 days
• If negotiation fails, disputes shall be resolved through arbitration in Nandurbar, Maharashtra, India under the Arbitration and Conciliation Act, 1996
• The courts of Nandurbar District, Maharashtra shall have exclusive jurisdiction for any legal proceedings

31. Entire Agreement

These Terms & Conditions, along with any project-specific agreements communicated via WhatsApp or email, constitute the entire agreement between the client and Hanora Studio. No other verbal or written communication supersedes these terms unless explicitly agreed upon in writing by both parties.

32. Contact

For any questions regarding these Terms & Conditions, please contact:

Hanora Studio
Owner: Umesh Pardeshi
Nandurbar, Maharashtra 425412, India
WhatsApp: +91 8482961442