Refund & Cancellation Policy

1. Introduction

At Hanora Studio, we strive to deliver high-quality web development services that meet your business needs. This Refund and Cancellation Policy outlines the conditions under which refunds, cancellations, and project modifications are handled.

By making an advance payment or engaging our services, you agree to the terms outlined in this policy.

2. Advance Payment Policy

• All projects require a 50% advance payment before design or development work begins
• Work commences only after the advance payment is received and confirmed via bank/UPI transaction receipt
• The advance payment reserves developer time, resources, and project scheduling

3. Cancellation Scenarios & Refund Eligibility

3.1 Cancellation BEFORE Work Begins (100% Refundable)

If you cancel the project before any design or development work has started (within 48 hours of advance payment and before assets/briefs are processed), you are eligible for a 100% refund of the advance payment, minus any third-party transaction fees.

3.2 Cancellation AFTER Work Begins (Non-Refundable)

Once design mockups, wireframes, or development work has commenced:

• The 50% advance payment is non-refundable
• This covers time spent on initial consultation, research, design mockups, component setup, and resource allocation
• You will receive all raw design/code work completed up to the date of cancellation

3.3 Mid-Project Cancellation by Client

If you choose to cancel the project mid-way (after 50% or more of project milestone completion):

• The advance payment will not be refunded
• If completed work exceeds the 50% advance value, you may be billed for the additional work completed up to that point
• All source code, design assets, and files created up to the cancellation date will be delivered to you upon settling any outstanding balance

3.4 Cancellation by Hanora Studio

In the rare event that Hanora Studio must cancel a project due to unforeseen circumstances, illness, or technical inability to deliver:

• You will receive a 100% full refund of all payments made
• OR a proportional refund for incomplete milestones, as agreed upon mutually
• Refunds in such cases will be processed within 7 business days

4. Non-Refundable Items

The following items and services are strictly non-refundable under any circumstances:

• Domain Registration Fees: Custom domain names (.in, .com, .org, etc.) registered on your behalf cannot be canceled or refunded once registered with the domain registrar
• Third-Party Add-ons: Paid plugins, stock images, premium fonts, or third-party API subscriptions purchased for your project
• Completed Projects: Projects that have been delivered, approved, and launched on your custom domain
• Post-Delivery Maintenance: Charges for post-delivery updates, extra revisions beyond package limits, or maintenance contracts

5. Project Revision Window & Satisfaction Guarantee

• Each package includes a specific number of revision rounds (Starter: 1, Business: 3, Professional: Unlimited during development)
• If you are unsatisfied with initial design concepts, we will work with you during the included revision rounds to achieve your desired outcome
• Disputes or dissatisfaction must be raised within 7 days of project delivery preview
• If no feedback or dispute is raised within 7 days of delivery, the project is deemed accepted and completed

6. Refund Processing Method & Timeline

• Approved refunds will be processed using the same payment method used for the original transaction (UPI transfer, NEFT/IMPS bank transfer)
• Refund processing time is 5 to 7 business days from the date of refund approval
• You will receive a confirmation receipt/transaction ID via WhatsApp or email once the refund is initiated

7. Project Abandonment

A project is considered abandoned if:

• The client fails to provide required content, feedback, or responses for more than 30 consecutive days without prior notice
• In case of project abandonment:
  • The project will be closed and archived
  • All payments made will be forfeited (non-refundable)
  • Re-opening an abandoned project will incur a ₹1,500 restart fee plus any scope adjustment costs

8. How to Request a Cancellation or Refund

To request a project cancellation or refund:

1. Send a written request via WhatsApp to +91 8482961442 or via email
2. Include your full name, project name, date of advance payment, and reason for cancellation
3. Our team will review your request and respond within 24 to 48 hours with the refund status and calculation

9. Contact & Questions

If you have any questions about our Refund & Cancellation Policy, please reach out to us:

Hanora Studio
Owner: Umesh Pardeshi
Nandurbar, Maharashtra 425412, India
WhatsApp: +91 8482961442